12 questions to ask in an investigation – getting behind the label of ‘human error’
Human error is a central concept in ergonomics and human factors. But what is ‘human error’? Is it helping us to improve safety? The language we use may be preventing us from learning or improving.
In this article, I discuss a better way of thinking about human error.
I was heavily influenced by a HSE publication ‘Organising for Safety’, led by Dr Donald Broadbent. This post provides a key conclusion from this report and considers its relevance over 20 years later.
Discusses the parallels between the Nimrod incident and healthcare
The first of several articles related to organisational failures highlighted in The Nimrod Review