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people working as call center agents

March 5, 2022

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Key topics

Alarm management
Behavioural safety
Communications
Competence
Designing for users
Fatigue
Human Factors Engineering
Human factors in investigations
Human reliability
Human reliability in maintenance
Non-Technical Skills (“Crew Resource Management”)
Organisational change
Procedures
Safety culture
Safety leadership
Situation awareness: Making sense of the world
Staffing levels & Workload
Supervision
The “Intelligent Customer”
Work design

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ABOUT ME

Martin Anderson
Chartered Human Factors Professional
C.ErgHF, FCIEHF, CMIOSH, MSc(Eng), MSc(Eng), BSc(Hons)

Martin has over 30 years experience of applying human and organisational factors in high-hazard industries and complex systems.

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