Skip to content

Search for:

Human Factors 101

Introduction to human factors & work psychology

Home
Key Topics
Incidents
Tools
Events
Blog
About

Intelligent Customer Capability

Intelligent Customer Capability

July 3, 2023

Post navigation

Intelligent Customer Capability

Comments are closed.

Translate / Language

Key topics

Alarm management
Behavioural safety
Communications
Competence
Designing for users
Fatigue
Human Factors Engineering
Human factors in investigations
Human reliability
Human reliability in maintenance
Mental health and well-being
Non-Technical Skills (“Crew Resource Management”)
Organisational change
Procedures
Safety culture
Safety leadership
Situation awareness: Making sense of the world
Staffing levels & Workload
Supervision
The “Intelligent Customer”
Work design

LinkedIn

Get notifications

By entering your email you will be notified of any new articles on humanfactors101.com. Your email address will not be shared with other organisations.

Email Address

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

A-Z of human factors topics

Advertisements

“People can forget to be afraid”
Mental health: Where to start?
Learning from adverse events
Suicide safety plan
Is human error a crime?
The “decision diary”: How to make better decisions
Nimrod XV230: 15 years on
Should you focus on behaviours?
humanfactors101 wins award
COVID-19: Lockdown and Sleep
Stockmarket psychology
COVID-19: Mental wellbeing in the workplace
COVID-19 and mental wellbeing
COVID-19: Safe to fly again?
COVID-19 and High Reliability Organisations
Remembering Trevor Kletz
The Ironies of Automation
Measuring workload: There’s an App for that
Smartphone addiction: Why do we love them so much?
Chernobyl: The drama
Leadership: Delivering the impossible
Death by design
Working memory: A user’s guide
12 questions to ask in an investigation
8 myths about sleep and fatigue
Fatal distraction
Your mobile phone could kill you
Human factors and Homer Simpson
Human error, human performance and investigations
Ten facts about human failure
Human factors: Early influences
Human factors: Preventing violations
Ten questions on organisational failures
Keep it simple
Change is the only constant
Normalisation of deviance
Success, complacency and failure
Nimrod XV230: Parallels with healthcare
What can you learn from the Nimrod disaster?

THE SMALL PRINT

The information, references, links and tools on humanfactors101.com provide general guidance.
The information provided may require tailoring to ensure that it is suitable and appropriate for application to your specific circumstances. Any information provided is used at the reader's own risk and responsibility.
All views expressed on humanfactors101.com are my personal opinions.

ABOUT ME

Martin Anderson
Chartered Human Factors Professional
C.ErgHF, FCIEHF, CMIOSH, MSc(Eng), MSc(Eng), BSc(Hons)

Martin has over 30 years experience of applying human and organisational factors in high-hazard industries and complex systems.

martinanderson.com
linkedin.com/in/humanfactors101/

SEARCH

© Martin Anderson and humanfactors101.com 2023. Unauthorized use and/or duplication of this material without express and written permission is strictly prohibited. Excerpts may be used, provided that full and clear credit is given to Martin Anderson and humanfactors101.com.