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Human Factors 101
Introduction to human factors & work psychology
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Key Topics
Communications
Competence & training
Competence
Non-Technical Skills (“Crew Resource Management”)
The “Intelligent Customer”
Designing for users
Human Factors Engineering
Alarm management
Fatigue
Human factors in investigations
Human reliability
Maintenance error
Organisational change
Procedures
Safety culture & Behaviours
Safety culture
Behavioural safety
Safety leadership
Staffing levels & Workload
Situation awareness: Making sense of the world
Supervision
Work design
Incidents
Air France Flight 447, June 2009
BP Grangemouth, May-June 2000
BP Texas City, March 2005
Buncefield, Dec. 2005
Chernobyl, April 1986
Kegworth, Jan. 1989
King’s Cross Fire, Nov. 1987
Macondo (Deepwater Horizon), April 2010
Nimrod, Sept. 2006
Piper Alpha, July 1988
Space Shuttle Columbia, Feb. 2003
THORP, April 2005
Tools
Getting started
Checklist for human factors
Investigative interviewing
Making better decisions
Measuring workload
Preventing violations
Safety Culture Discussion Cards
Valve Criticality Analysis (VCA)
About
What is ‘human factors’?
Why ‘101’?
Frequently Asked Questions
A-Z of human factors topics
Martin Anderson
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